Support
Return And Cancellation
For Product Return: Create a return or exchange request on your completed order by logging in as a member. You can return the product free of charge with MNG Cargo. After the product review, information about whether the return or exchange has been approved will be sent to your account. Refunds for approved orders will be notified to your bank the next day.
Return Period: You can send the product back with a refund request within 30 days after receiving it.
Refund of the Product Fee: The fee you paid for the product whose return has been approved will be reflected on your statement within 3 to 5 working days. You can follow up on your account statement. (The refund period varies depending on the banks.)
Product Exchange: There is no change in the products you purchase through Ferrotime.
Return Shipping Fee: You can send the products to be returned via MNG Cargo. No return product shipping fee is charged by MNG Cargo with which we have a contract.
Shipment by Different Cargo: If you prefer a cargo company other than MNG Cargo for your return shipments, you will have to make the payment. In addition, your consignee-paid cargo that you send with different cargo companies is not accepted.
Address and Cargo Information for Returns
Address: Tahtakale Mah. Tahtakale Cad. 12 Glass Porcelain Han K:6 Min:601 Eminonu, Fatih, Istanbul
Order Cancellation: For order cancellation, you can reach our Customer Service and submit your request until 2 hours after placing your order. If the product is delivered to courier or to you, you can return it within 30 days by following the return procedures.
Return Period: You can send the product back with a refund request within 30 days after receiving it.
Refund of the Product Fee: The fee you paid for the product whose return has been approved will be reflected on your statement within 3 to 5 working days. You can follow up on your account statement. (The refund period varies depending on the banks.)
Product Exchange: There is no change in the products you purchase through Ferrotime.
Return Shipping Fee: You can send the products to be returned via MNG Cargo. No return product shipping fee is charged by MNG Cargo with which we have a contract.
Shipment by Different Cargo: If you prefer a cargo company other than MNG Cargo for your return shipments, you will have to make the payment. In addition, your consignee-paid cargo that you send with different cargo companies is not accepted.
Address and Cargo Information for Returns
Address: Tahtakale Mah. Tahtakale Cad. 12 Glass Porcelain Han K:6 Min:601 Eminonu, Fatih, Istanbul
Order Cancellation: For order cancellation, you can reach our Customer Service and submit your request until 2 hours after placing your order. If the product is delivered to courier or to you, you can return it within 30 days by following the return procedures.