Support
Shipping And Delivery
1- Preparation Time: The preparation time ordered from Ferrotime is 2-3 working days. Duration may be extended depending on stock networks.
2- Delivery to Cargo: After the preparation period, your order is given to the cargo to be delivered to you.
3- Cargo Tracking Number: The cargo tracking number of your finished product or products will be forwarded to the member and sent to your e-mail address.
4- Information on Delayed Delivery:
* The distance of the product delivery address and the cost of visiting the cargo company over Turkey may be delayed until the end of its life.
*Due to the delivery cost of the order, adverse weather and transportation conditions may delay product delivery.
* There is always a certain settlement in cargo delivery during the time periods that coincide with New Year's Eve, holidays and special days. For orders that coincide with these special days, delivery may be delayed.
5- Weekends and Public Holidays: Orders placed on Sundays and public holidays are processed at the beginning of the next business.
6- Employed Cargo Company: Ferrotime works with MNG Cargo.
7- Shipping Fee: The shipping fee for your orders is covered by Ferrotime. You do not pay any fee for the cargo service in relation to the product delivery.
8- Notification: When your order is shipped, a notification e-mail is sent to your e-mail address when you reach the member. You can track your order by clicking the relevant link in the mail or clicking the "Where is my cargo" link in Ferrotime.
9- Order Delivery: Only you can receive your order. However, if there is someone else at the address where you will receive your delivery, this user must specify when creating the order. Unless you specify, your order cannot be delivered to anyone else.
10- Address change: After creating an order, you need to change the delivery address. Otherwise, your order will first return to Ferrotime, then the delivery process for the new address will start in the most perfect way according to you.
11- If the Order Is Not Received: Your orders will be delivered to the address you have determined. If you are not present at your address or after determining the person who will receive your order other than you, the MNG Cargo officer will leave a note stating that you will receive your package from the nearest MNG Cargo branch. The package must be delivered from the specified MNG Cargo branch within two days at the latest.
2- Delivery to Cargo: After the preparation period, your order is given to the cargo to be delivered to you.
3- Cargo Tracking Number: The cargo tracking number of your finished product or products will be forwarded to the member and sent to your e-mail address.
4- Information on Delayed Delivery:
* The distance of the product delivery address and the cost of visiting the cargo company over Turkey may be delayed until the end of its life.
*Due to the delivery cost of the order, adverse weather and transportation conditions may delay product delivery.
* There is always a certain settlement in cargo delivery during the time periods that coincide with New Year's Eve, holidays and special days. For orders that coincide with these special days, delivery may be delayed.
5- Weekends and Public Holidays: Orders placed on Sundays and public holidays are processed at the beginning of the next business.
6- Employed Cargo Company: Ferrotime works with MNG Cargo.
7- Shipping Fee: The shipping fee for your orders is covered by Ferrotime. You do not pay any fee for the cargo service in relation to the product delivery.
8- Notification: When your order is shipped, a notification e-mail is sent to your e-mail address when you reach the member. You can track your order by clicking the relevant link in the mail or clicking the "Where is my cargo" link in Ferrotime.
9- Order Delivery: Only you can receive your order. However, if there is someone else at the address where you will receive your delivery, this user must specify when creating the order. Unless you specify, your order cannot be delivered to anyone else.
10- Address change: After creating an order, you need to change the delivery address. Otherwise, your order will first return to Ferrotime, then the delivery process for the new address will start in the most perfect way according to you.
11- If the Order Is Not Received: Your orders will be delivered to the address you have determined. If you are not present at your address or after determining the person who will receive your order other than you, the MNG Cargo officer will leave a note stating that you will receive your package from the nearest MNG Cargo branch. The package must be delivered from the specified MNG Cargo branch within two days at the latest.